Help

Welcome to Ebiwawa. This page answers the questions people ask before joining and in the first few minutes after. If something here is unclear, write to us at support@ebiwawa.com — we'd rather rewrite a confusing line than have you puzzle over it.

What is Ebiwawa?

Ebiwawa is where African families and the diaspora keep their story — the names, the photos, the lineage. It's built around your family tree: a living record of the people you're related to, the relationships between them, and the stories tied to each.

Today we're in an invite-only beta. If you're here, someone in your family invited you. Welcome home.

How do I get in?

There are two ways in:

• You were invited. Someone already on Ebiwawa sent you a connection request or shared an invite link, using the email they have for you. Sign up at ebiwawa.com/login using the same email address they knew you by — that's how we match your account to the invitation waiting for you.
• You're not invited yet. Join the waitlist at ebiwawa.com — enter your email on the home page and tap Notify me. We open the beta up in waves and we'll email you when it's your turn.

Is my family's information safe here?

Short version: your data is yours. You can download everything we hold on you at any time, and delete your account at any time. Ebiwawa isn't a public social network — a family's tree, photos, and posts are seen by the family, on terms each person sets for themselves.

The full detail lives in the Privacy Policy and Terms of Service. If you want to remove your data, you can read exactly what's affected and how at /data-deletion, and there's more about who we are on our About page.

Emails from us

When you sign up we send a verification email, and if a family member invites you the invitation arrives by email too. Our emails come from no-reply@ebiwawa.com — if one lands in your Spam folder, mark it as Not Spam and add that address to your contacts. Inbox delivery improves with every verified domain we get added to a friendly list.

Getting in touch

We're a small team. We read every message.

Privacy & safety

• Your data is yours. Download it any time. Delete it any time — see /data-deletion for exactly what's removed and when.
• Reports of unsafe behaviour go to safety@ebiwawa.com. We take this seriously and respond within five business days.
• Security disclosure — if you find a vulnerability, write to security@ebiwawa.com. We acknowledge within five business days.
• The full documents: Privacy Policy · Terms of Service · About.

Already a member? A full glossary and step-by-step how-tos live inside the app under ❔ Help & Glossary.